1. What comes in the first year's residential room?
    1. Each residential room is furnished with a set inventory of basic furnishings, including beds, desks, desk chairs, and storage. These are associated with the room type and capacity and generally, do not change. Residents should verify the inventory of furniture in their room at Move-In. Unfortunately, there is no storage provided for unwanted furniture in the residential system. If you remove a furniture item from your room, please be aware that you will be responsible for returning it when you move out.

  2. How do I apply for early move-in?
    1. First-year residents are NOT permitted to move in before August 21 with these two exceptions:
      1.  New International students, who may move in on August 20
      2.  First-year residents registered for and sponsored by official University organization activities including pre-orientation programs, athletics, or similar groups
    2. If you wish to move in early, you are only able to do so if you are attending a pre-orientation program or are an incoming international student.

  3. How many residents live in Hill?
    1. 493, along with the Director, Faculty Director, and two Faculty Fellows.

  4. How many single rooms are there compared to double rooms?
    1. There are 53 singles in Hill and 218 doubles.

  5. What should I expect during Move-In?
    1. Transfer, Exchange, and New International Students:
      1. 7 am - 2 pm: Unloading to carts will be done by Move-In staff in order to keep traffic moving.
    2. Freshmen:
      1. 6 am – 7 am: Unloading will be curbside and self-service.
      2. 7 am – 8 pm: Unloading to carts will be done by Move-In staff in order to keep traffic moving.
    3. Arriving:
      1. As you pull up on Walnut Street, a member of the move-in team will greet you and guide you to where you will park your car. The move-in team member will provide a parking pass that will allow you to park your car while you unload your belongings. The parking pass will specify the check-in location you should go to receive temporary access to your room.
      2. From there, you will be provided a cart to unload your belongings from your car. Move-In staff will assist in unloading cars. At least one person must remain with the car at all times.
      3. Once the car is unloaded, Move-In staff will bring filled carts to your room. They will also show you where to check-in and how to access guest passes for your guests. You will also be able to move your car to remote lots where you will be able to park for the remainder of the day at no cost. Directions to remote lots will be posted to the RHS website in late July.
    4. Checking In:
      1. While your car is being unloaded by our Move-In staff, you will present a photo ID to check-in and obtain temporary access to your room at the red check-in tent located on the Stouffer Patio.
    5. Guest Passes:
      1. You will be able to pre-register your guests from early July to mid-August via Campus Express. RHS strongly recommends pre-registering your guests, to minimize wait times during the Move-In process. You will be able to pick up guest passes at the check-in tent by presenting photo IDs for each of your guests. If the guests would like to pick up their own passes, they may do as well at any time by presenting their own photo IDs.
      2. You may also obtain guest passes at check-in tents upon arrival.  You and your guests must present a photo ID to obtain a guest pass.
    6. Additional Information:
      1. Hill has one elevator that serves all but the lowest level rooms of Hill. There are multiple stairways leading to the residential floors.
      2. Packing in small boxes and distributing weight across these may make moving in easier.
      3. Campus-wide operations end on August 25, including parking access and complimentary lot parking.
      4. For all other dates, residents should plan to park and pay at the City of Philadelphia kiosk managed spaces and to be careful of parking restrictions and times.

  6. What do I do if there is missing furniture or damage to my room at the move in?
    1. At Move In, your room should be clean, in good repair and contain specified amounts and types of furniture. To confirm this to be the case, or to report missing items or pre-existing damage to Residential Services, residents, with all roommates, should make a thorough check of the living space. After completing this, go to MyHomeAtPenn. Log in with your Pennkey and password, and follow these steps to do your inventory review:
      1. Step 1: Select the “Inventory” tab
      2. Step 2: Select the “Room Inventory and Condition” listed as ready for review
      3. Step 3: Click “Review”
      4. Step 4: Add comments as needed, and when you and your roommates concur with the comments, mark the agree to the checkbox for each item
      5. Step 5: When you have finished, submit your review
      6. Step 6: Once submitted, the review cannot be changed

  7. How do I get access to other college houses? What is the process for guest access?
    1. In order to access the College Houses and Sansom Place, residents must present and swipe their PennCard and enter a 4-digit PAC code to pass through the security portal. Visitors to the residences must sign in with a photo ID and be accompanied at all times by their resident host who must carry their valid PennCard. A host is responsible for their guests at all times.

  8. How do I connect to the WiFi?
    1. Your PennKey username and password are needed in order to successfully configure your device to connect to AirPennNet. There is a configuration wizard available to help you configure your device for AirPennNet. When in a campus wireless zone, connect to the AirPennNet-Help wireless network. Next, launch your web browser and you will be routed to a web page that will step you through the configuration steps needed for AirPennNet. Wireless resources are available for students living on and off-campus at www.upenn.edu/computing/wireless/. Students should check with their schools for specific computing needs related to their academic studies.

  9. What can I do to help with sustainable living at Penn?
    1. Penn has a variety of programs in place to help residents live sustainably on campus. For more information, please visit the following link: http://cms.business-services.upenn.edu/residential-services/services-a-support/green-living.html

  10. How many bathrooms are on each hall / how are bathrooms at Hill organized?
    1. There are 6 toilets and 4 showers in each quadrant on each floor

  11. Who do we reach out to if there's something wrong in our room (e.g. window doesn't close properly. AC doesn't work, etc.)? How or through what platform do we do this?
    1.  You have a few options to take care of any facilities issues in your room, your hall’s bathroom or in the house in general. You can always put in a request at the Info Desk (the front desk), or go to this LINK to put in a maintenance request.

  12. When are quiet hours?
    1. Quiet hours are Sunday – Thursday 11 pm – 9 am; Friday – Saturday 1 am – 9 am. There are 24 hour courtesy hours in effect every day.

  13. When are the ITA’s available in the computer lab?
    1. The ITA’s hours are Sunday – Thursday 4 pm – 12 am